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> Privacy Policy
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1. Introduction
This is the Privacy Policy of D&D Leasing UK Limited of Studio 404, The Light Bulb, 1 Filament Walk, London, SW18 4GQ.Your
privacy and security is of the utmost importance to us.
This policy sets out the basis on which any personal data we collect from you (or others provide to us), will be processed by us and
shared with third parties. Please read our Privacy Policy carefully.
We have put in place a number of measures to ensure that any personal data we obtain from you is processed and maintained in
accordance with legal requirements and the accepted principles of good information handling in accordance with the Data
Protection Act 1998 (the “DPA”) and the UK General Data Protection Regulations (“UK GDPR”).
The Data Controller is D&D Leasing UK Limited. We determine the purposes for which and the manner in which your personal data
will be processed.
2. Who does this Privacy Policy apply to?
This Policy applies to customers who seek finance facilities from us. It will cover how we process data in connection with the initial
finance application and then our ongoing management and servicing of the account. As well as individuals, “customers” will also
include partnerships, unincorporated and incorporated bodies (including limited companies and limited liability partnerships). This
policy also applies to guarantors.
Although in general the legal requirements only apply to the handling of personal data in relation to individuals, we also seek to
apply the same standards of good information handling in respect of all customers.
Where there are two or more persons named in the finance agreement, this Policy applies to each of them separately.
Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money
laundering, and to verify your identity. These checks require us to process personal data about you.
3. What is personal data?
This is any information that either alone, or in combination with other information, would identify a person as a living individual.
Details of the personal information that will be processed include, for example, name, address, date of birth, contact details,
financial information, employment details and device identifiers including IP addresses.
4. How we collect your personal information
We may as a result of your interaction with our website and when you apply for finance, process and store your information on our
computer systems and our manual files. We will also collect and store personal and financial information about you when you or
an introducer provide us with information over the telephone or by email, and when we access information held by credit reference,
fraud prevention and business information agencies about you. We also collect personal information when we communicate with
you during our servicing of your agreement with us.
The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent
fraud and money laundering, and to verify your identity.
We will collect the data shown below, whether or not you become a customer in connection with your application. If you become
a customer we will use it to manage and service your account.
5. The types of data we collect and use
The type of data we collect and the reasons why include the following:
• Credit Assessment. We collect personal and financial information from you and from credit reference agencies (CRAs) and
fraud prevention agencies to help us carry out identity checks and to assess your ability to meet your financial commitments
and to check that you are creditworthy. Where you have applied to act as a personal guarantor we will assess your financial
suitability to act as a guarantor.
For individuals, such information includes your current and recent addresses, whether you are on the electoral role, your age,
email address and telephone number, whether you are a home owner or tenant, personal data about bank accounts, credit
cards, mortgages and other agreements that involve a credit arrangement like utilities and communications contracts
(including mobile and internet) and how you are meeting your payment obligations to these organisations and whether you
have any court judgments. We will also search and record information gathered from the Land Registry to confirm your property
ownership.
We may also collect information about a business you own or are involved with including requesting financial records, such as
accounts and information held by public bodies such as Companies House. Similar information will also be collected where
you are an incorporated body and may include your registered office, business addresses and contacts details, bank details,
VAT number, number of employees, business history and information gathered from credit information providers to inform us
about your financial performance and credit standing.
• Prevent and detect crime: We collect personal and financial information from you and from CRAs, fraud prevention agencies
and public or government bodies to help us to detect and prevent crime and fraud and to verify your identity (or in the case of
an incorporated body, its beneficial owners) under our anti-money laundering obligations. We and fraud prevention agencies
may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.
• Servicing of your facility: The information we collect will enable us to communicate with you about your finance facility and to
service your account, for example to issue statements, to process your payments onto our systems, to contact you about any
This is the Privacy Policy of D&D Leasing UK Limited of Studio 404, The Light Bulb, 1 Filament Walk, London, SW18 4GQ.Your
privacy and security is of the utmost importance to us.
This policy sets out the basis on which any personal data we collect from you (or others provide to us), will be processed by us and
shared with third parties. Please read our Privacy Policy carefully.
We have put in place a number of measures to ensure that any personal data we obtain from you is processed and maintained in
accordance with legal requirements and the accepted principles of good information handling in accordance with the Data
Protection Act 1998 (the “DPA”) and the UK General Data Protection Regulations (“UK GDPR”).
The Data Controller is D&D Leasing UK Limited. We determine the purposes for which and the manner in which your personal data
will be processed.
2. Who does this Privacy Policy apply to?
This Policy applies to customers who seek finance facilities from us. It will cover how we process data in connection with the initial
finance application and then our ongoing management and servicing of the account. As well as individuals, “customers” will also
include partnerships, unincorporated and incorporated bodies (including limited companies and limited liability partnerships). This
policy also applies to guarantors.
Although in general the legal requirements only apply to the handling of personal data in relation to individuals, we also seek to
apply the same standards of good information handling in respect of all customers.
Where there are two or more persons named in the finance agreement, this Policy applies to each of them separately.
Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money
laundering, and to verify your identity. These checks require us to process personal data about you.
3. What is personal data?
This is any information that either alone, or in combination with other information, would identify a person as a living individual.
Details of the personal information that will be processed include, for example, name, address, date of birth, contact details,
financial information, employment details and device identifiers including IP addresses.
4. How we collect your personal information
We may as a result of your interaction with our website and when you apply for finance, process and store your information on our
computer systems and our manual files. We will also collect and store personal and financial information about you when you or
an introducer provide us with information over the telephone or by email, and when we access information held by credit reference,
fraud prevention and business information agencies about you. We also collect personal information when we communicate with
you during our servicing of your agreement with us.
The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent
fraud and money laundering, and to verify your identity.
We will collect the data shown below, whether or not you become a customer in connection with your application. If you become
a customer we will use it to manage and service your account.
5. The types of data we collect and use
The type of data we collect and the reasons why include the following:
• Credit Assessment. We collect personal and financial information from you and from credit reference agencies (CRAs) and
fraud prevention agencies to help us carry out identity checks and to assess your ability to meet your financial commitments
and to check that you are creditworthy. Where you have applied to act as a personal guarantor we will assess your financial
suitability to act as a guarantor.
For individuals, such information includes your current and recent addresses, whether you are on the electoral role, your age,
email address and telephone number, whether you are a home owner or tenant, personal data about bank accounts, credit
cards, mortgages and other agreements that involve a credit arrangement like utilities and communications contracts
(including mobile and internet) and how you are meeting your payment obligations to these organisations and whether you
have any court judgments. We will also search and record information gathered from the Land Registry to confirm your property
ownership.
We may also collect information about a business you own or are involved with including requesting financial records, such as
accounts and information held by public bodies such as Companies House. Similar information will also be collected where
you are an incorporated body and may include your registered office, business addresses and contacts details, bank details,
VAT number, number of employees, business history and information gathered from credit information providers to inform us
about your financial performance and credit standing.
• Prevent and detect crime: We collect personal and financial information from you and from CRAs, fraud prevention agencies
and public or government bodies to help us to detect and prevent crime and fraud and to verify your identity (or in the case of
an incorporated body, its beneficial owners) under our anti-money laundering obligations. We and fraud prevention agencies
may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.
• Servicing of your facility: The information we collect will enable us to communicate with you about your finance facility and to
service your account, for example to issue statements, to process your payments onto our systems, to contact you about any
> Complaints Policy
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Our Complaints Policy
Quality is central to our culture at Score Mastercard® by DND, and we aim to provide excellent
service. Should you be unhappy or dissatisfied with the service provided, please contact us and we
will investigate the matter further in order to come to a satisfactory and appropriate outcome.
If you have a complaint, you may email us at support@scorebydnd.com, or alternatively write to the
address below:
Studio LU.404
The Light Bulb
1 Filament Walk
Wandsworth
SW18 4GQ
Should Score Mastercard® by DND receive a complaint this will be acknowledged in writing. We will
aim to resolve this within 8 weeks.
In the unlikely event that the complaint is not resolved within eight weeks, Score Mastercard® by
DND will contact you to explain why and inform the customer how much longer they require.
If you are not satisfied with the response, you have the right to refer your complaint to the Financial
Ombudsman Service, free of charge – but you must do so within six months of the date of the final
response letter. If you do not refer your complaint in time, the Ombudsman will not have our
permission to consider your complaint and so will only be able to do so in very limited
circumstances.
In order to contact the Financial Ombudsman Service, you should write to them at Exchange Tower,
London E14 9SR, telephone them on 0800 023 4567 or 0300 123 9123, e-mail them at
Quality is central to our culture at Score Mastercard® by DND, and we aim to provide excellent
service. Should you be unhappy or dissatisfied with the service provided, please contact us and we
will investigate the matter further in order to come to a satisfactory and appropriate outcome.
If you have a complaint, you may email us at support@scorebydnd.com, or alternatively write to the
address below:
Studio LU.404
The Light Bulb
1 Filament Walk
Wandsworth
SW18 4GQ
Should Score Mastercard® by DND receive a complaint this will be acknowledged in writing. We will
aim to resolve this within 8 weeks.
In the unlikely event that the complaint is not resolved within eight weeks, Score Mastercard® by
DND will contact you to explain why and inform the customer how much longer they require.
If you are not satisfied with the response, you have the right to refer your complaint to the Financial
Ombudsman Service, free of charge – but you must do so within six months of the date of the final
response letter. If you do not refer your complaint in time, the Ombudsman will not have our
permission to consider your complaint and so will only be able to do so in very limited
circumstances.
In order to contact the Financial Ombudsman Service, you should write to them at Exchange Tower,
London E14 9SR, telephone them on 0800 023 4567 or 0300 123 9123, e-mail them at
> Card Agreements
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DND Finance is o/b D&D Leasing UK LTD and is authorized and regulated by the Financial Conduct Authority
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International. The Card is issued by PayrNet ltd pursuant to licence by Mastercard International Inc. PayrNet ltd is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900594).
